Shipping policy

 

CountrySips Shipping Policy

Age Requirement

You must be at least 21 years of age to place an order. A signature by someone 21 or older is required upon delivery. By placing an order, you confirm that you are solely responsible for complying with all applicable local and state laws regarding the purchase and delivery of alcohol.

Order Processing & Fulfillment

  • Orders placed Monday–Friday are processed within 1–3 business days.

  • Orders placed after 1:00 PM EST or during weekends will begin processing the next business day.

  • Engraved or personalized items require an additional 1–2 business days for processing.

  • Product-specific processing times are listed on each product page.

  • Due to high demand, inventory levels may vary. If we cannot fulfill an item, we’ll issue a refund or contact you regarding the delay.

Shipping & Delivery

  • CountrySips and affiliated retailers ship Monday through Friday.

  • Saturday delivery is not guaranteed, but may occur for residential ground shipments.

  • Free ground shipping does not come with a guaranteed delivery date. For time-sensitive orders, we recommend upgrading to an expedited method.

  • Once an order ships, you will receive email tracking updates.

  • Orders cannot be delivered to:

    • P.O. Boxes

    • Military bases

    • UPS/FedEx stores, mailboxes, or third-party shipping centers

  • UPS/FedEx typically makes up to 3 delivery attempts. If undelivered, the package may be held at a nearby facility for pickup.

📦 Shipping Protection (Optional but Recommended)

CountrySips Shipping Protection offers added peace of mind for your order.

If you purchase Shipping Protection at checkout, you are eligible for:

  • Replacements or store credit for items damaged in transit

  • Claims on lost or stolen shipments, including those marked "delivered" but not received

  • Full coverage including product value + shipping cost

To qualify, you must:

  • Select Shipping Protection during checkout

  • Submit a claim with photos and order details within 5 days of delivery

  • Understand that minor damage, label imperfections, or cork leakage due to temperature change are not covered

Claims can be submitted to: info@countrysips.com

International Shipping

We do not currently offer international shipping. We apologize for any inconvenience.

Shipping Rates

Shipping costs are calculated at checkout based on:

  • Package weight and destination

  • Shipping method selected

We offer multiple options including Ground, 2-Day, and Overnight.

⚠️ Important Notices

  • Personalized and engraved items are final sale — no returns or exchanges.

  • Shipping timelines are estimated and not guaranteed.

  • CountrySips is not liable for shipping delays once your order leaves our facility.

  • We reserve the right to update this policy at any time. All changes will be reflected on this page.